Privacy Policy for SP Topup
Effective Date: 10 OCT 2026
SP Topup (the "App") is developed and published by [Your Company Name] ("we," "us," or "our"). We are committed to protecting your privacy and handling your data transparently.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.
By downloading, installing, or using SP Topup, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
To provide our mobile top-up services, we may collect the following types of information:
A. Information You Provide Directly
Account & Contact Data: Name, email address, and mobile phone number used to register or log in.
Transaction Data: Phone numbers you are recharging, transaction amounts, dates, and status (success/failure) .
Support Data: Any messages you send to our support team.
B. Information Collected Automatically
Device & Log Data: IP address, device type, operating system version, and app usage data. This helps us analyze crashes and improve the App .
C. Information from Third Parties
Payment & Telecom Data: We may receive confirmation of payment or recharge status from our payment processors and mobile network operators .
2. How We Use Your Information
We use the collected data for the following purposes:
Service Delivery: To process your top-up transactions and maintain your account.
Customer Support: To respond to your inquiries and resolve issues.
Security & Fraud Prevention: To detect and prevent unauthorized access, fraud, or abuse of the App .
Improvements: To analyze usage trends and improve App functionality.
Communication: To send you transactional updates (e.g., recharge confirmation) or, if you opt-in, promotional offers.
3. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), our legal basis for collecting and using your data depends on the data and context:
Contract Performance: To fulfill your top-up request.
Legitimate Interests: For fraud prevention, security, and service improvement.
Consent: For promotional communications (you can withdraw consent at any time) .
4. How We Share Your Information
We do not sell your personal data. We may share your data only in the following cases:
Service Providers: With telecom operators and payment processors to complete your transaction .
Legal Requirements: If required by law, subpoena, or to protect the rights, property, or safety of SP Topup or its users .
Business Transfers: In connection with a merger, acquisition, or sale of assets.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including:
To comply with legal, tax, and accounting obligations (e.g., retaining transaction records for a legally required period) .
To resolve disputes and enforce our agreements.
When no longer needed, we will securely delete or anonymize your data.
6. Security
We implement administrative, technical, and physical security measures to protect your data, including encryption and access controls . However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights and Choices
Depending on your location (e.g., EEA, UK, California), you may have the following rights:
Access: Request a copy of the data we hold about you.
Correction: Request correction of inaccurate data.
Deletion: Request deletion of your account and associated data. You can initiate this from within the App settings or by contacting us .
Objection/Restriction: Object to or restrict certain processing.
Withdraw Consent: Opt-out of marketing communications at any time .
To exercise these rights, please contact us at the email below. We will respond within the legally required timeframe (typically 30 days).
8. Children's Privacy
Our App is not intended for children under the age of 13 (or under 16 in the EEA). We do not knowingly collect personal information from children . If we become aware that a child has provided us with personal data, we will delete it immediately.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We will take appropriate safeguards to ensure your data remains protected in accordance with this policy .
10. Changes to This Privacy Policy
We may update this policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Effective Date" .